FAQ

What or who is kickstarter and how does crowdfunding work?
Kickstarter is a funding platform for creative projects. Everything from films, games, and music to art, design, and technology. Kickstarter is full of ambitious, innovative, and imaginative projects that are brought to life through the direct support of people like you! Learn more

Is shipping included in the sales price?
We are pleased to announce that the shipping costs are included in the sales price.

Important Notice: VAT, costs for customs service or other costs and taxes related to the import and tax regulations of each country outside of Switzerland have to be covered by the customer.

What are the payment terms?
Payment terms are 100 % pre-payment by ordering via homepage or kickstarter.com. For orders placed on other plattforms or other sales chanels not announced and published on this homepage, Zahnd & Kormann do waive all responsibilities. By placing the order, Zahnd & Kormann shall provide all necessary bank details to the customer. Please carefully read our conditions of sale before placing an order.

How do I know the current price per watch?
We will update the number of watches sold and the acutal price per watch as well as the next price level on a daily basis. If we miss to do, you only have to pay the price which was announced at the moment of placing the order. By ordering your watch on www.kickstarter.com the actual price will be announced by kickstarter.

When will you be able to start the production?
The minimum quantity to start the production is 300 watches. All watches need to be prepaid. If Zahnd & Kormann failes to reach the goal of pre-selling 300 watches, all received payments will be refunded by 100 %. For orders placed during our campaign on www.kickstarter.com, kickstarter will refund your pre-payment. Please carefully read our conditions of sale before placing an order.

How can I be sure to get my money back if you fail to start the production?
Well let’s put it this way: The address mentioned on this homepage is my, Roger’s, living address. If you dial the phone number mentioned above, Roger or Florian are going to pick up the phone. Or with other words: We stand for our brand with our names: Zahnd & Kormann! Further: Your money is on a swiss bank account – It is save! Please carefully read our conditions of sale before placing an order.

For orders placed during our campaign on www.kickstarter.com, kickstarter will refund your pre-payment. Please checkout the homepage of www.kickstarter.com to learn more about it.

How long do I have to wait for my watch after placing the order?
The delivery time of your watch is depending on how fast we can pre-sell 300 watches. At this point, after we did pre-sell 300 watches, we are able to start the process of production as by then our production costs will be covered. As our watches are unique in regards of design, the parts and tools to build and assamble the watch have to be build from scratch and the production line has to be set up. The process of production takes 6 to 7 months. We will ship the watches according to the chronological order in which we have received the purchase orders. Please check out our estimated delivery project schedule and delivery times. Delivery times are a subject matter of change and we are kindly ask you to carefully read our conditions of sale before placing an order.

How to return my watch?
If your watch needs to be repaired or if you would like to send it in for a service. Please contact us and let us know how we can help you and provide you with the delivery address. Thank you very much!